Personal Banker – Wernhil

About the role

Nedbank is looking for a Personal Banker in Wernhil to deliver great client banking experiences in a more complex branch environment. The role combines digital enablement, advanced selling, servicing, problem solving and client education on Nedbank products and services aligned to bank strategy. Candidates belonging to the designated categories under the Affirmative Action Act of 1998 are encouraged to apply.

Key responsibilities

• Manage the full client request lifecycle, onboard complex accounts such as home loans, VAF and investments, and assist clients with basic financial planning and small business needs.
• Sell and grow the market share by meeting sales targets, acquiring and retaining new clients, and sourcing leads and referrals from existing clients and other business units.
• Identify cross-selling opportunities through client conversations and data analytics, and build long-term relationships by keeping clients informed on applications, queries and requests.
• Solve advanced client problems such as deceased estates, authenticate clients, and follow credit principles and risk parameters in credit recommendations.
• Drive digital adoption by educating clients on self-service, alternative cash solutions and digital channels such as the money app, ID devices and video banking.
• Process and administer cash services (teller, forex, bulk), load cash, balance and maintain ATM/ID devices, and ensure devices are operational during business hours.
• Balance and secure branch stock, execute cash management strategies, and mitigate risks in line with FICA, FAIS and Letter of Authority requirements, including reporting suspicious transactions.
• Meet service excellence, teamwork and personal development goals, and implement new staff platforms and tools.

Required profile

• NQF level Matric / Grade 12 / National Senior Certificate.
• Advanced diplomas or national first degrees.
• Three to six years of retail/banking client service, sales or relationship management experience.

Required skills

• Customer service principles, product knowledge and product sales skills.
• Interbank operations, problem solving and relationship management.
• Microsoft Office and knowledge of relevant Nedbank policies and procedures.
• Behavioural competencies: adaptability, building trust, planning and organising, sales persuasion, sustaining customer satisfaction and targeting sales opportunities.