Multi-Skilled Banking Consultant

About the role

The Multi‑Skilled Consultant will deliver world‑class service to Nedbank clients, handling teller transactions, cross‑selling products and supporting corporate responsibility initiatives.

Key responsibilities

• Process inter‑bank transfers, prepare transactional documents and ensure timely hand‑over to couriers.
• Authenticate clients and transactions, prevent fraud and report any irregularities.
• Maintain cash and cheque balances, reconcile with system records and declare discrepancies.
• Provide excellent customer service by greeting, listening, identifying needs and offering appropriate solutions.
• Identify sales leads and refer clients to relevant departments for product cross‑selling.
• Participate in Nedbank culture‑building initiatives and corporate responsibility programs.

Required profile

• Matric / Grade 12 (National Senior Certificate) or higher qualification.
• Minimum six months of customer‑facing experience in a retail banking environment.
• Knowledge of customer service principles and relevant banking products.
• Understanding of governance, risk and control procedures.