Technical Service Manager

About the role

The Technical Service Manager provides technical support and advice to the Wilderness camps and plans and coordinates their daily maintenance programme using the company's scheduled preventative maintenance plan. The role also helps plan and execute refurbishment projects at the camps, focusing on back-of-house service so that guests receive superior quality service in line with WS standards.

Key responsibilities

• Give technical advice on electrical, plumbing, building and general repairs in the camps and surrounding areas.
• Provide back-of-house support to the camps and assist in renovations and building projects.
• Maintain and repair airstrips, off-road roads, water points (leaks, wells running dry, leaking pipes) and fences.
• Rehabilitate old structures, fences and roads.
• Service and repair water pumps, air-conditioners, fridges, ice machines, water bottling machines, washing machines, solar plants and other maintenance needs.
• Develop and implement a preventative maintenance programme and create a maintenance procurement list.
• Train camp maintenance staff in electrical, plumbing and general repairs.
• Help the camp maintenance teams look after the main building, guest rooms and staff rooms.
• Ensure safety procedures are followed when operating maintenance equipment and use initiative to re-purpose and re-use equipment.
• Support the Area Manager where needed.

Required profile

• Technical qualification or equivalent.
• Maintenance management experience.
• Good understanding of the technical features of plumbing, carpentry and electrical systems.
• Excellent communication, planning and organising skills, and delegation skills.
• Sensitivity, tact and professionalism when dealing with people; ability to monitor and evaluate information against standards.
• Quality and health and safety awareness.
• Well-motivated, enthusiastic and able to work well in a team.