Travel Concierge

About the role

Terra Nova Tours, a Destination Management Company active across Southern Africa, is looking for an experienced Travel Concierge for its Windhoek office. The concierge is the main point of contact for clients, giving expert destination advice, managing travel arrangements and resolving issues before, during and after trips. The role reports directly to the FIT Operations Manager and requires 24/7 availability.

Key responsibilities

• Handle emergency calls from travellers (flight delays, lost bookings, cancellations, health emergencies) and liaise with airlines, hotels and transport suppliers; record every call and outcome.
• Act as the main client contact during the trip, give pre-departure briefings and after-arrival advice, collect feedback and keep client profiles.
• Advise on destinations, confirm bookings and coordinate flights, hotels, car rentals, transfers and tours with the Travel Consultant.
• Arrange special requests such as dining reservations and spa appointments, update itineraries and handle invoicing and payments.
• Provide meet-and-greet services, manage the company info-mailbox, handle VIP clients and take on other department tasks assigned by management.

Required profile

• Grade 12 / Matric; a qualification in Travel & Tourism, Hospitality or Tourism Management is advantageous.
• Fluency in spoken and written German is essential.
• Valid driver's licence.
• Minimum 2-3 years' experience in travel, tourism, hospitality or customer service, including coordinating travel arrangements and handling client complaints.
• Knowledge of Southern African destinations and experience with international and VIP clients is advantageous.

Required skills

• Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Experience with travel reservation systems and CRM platforms.
• Strong communication, problem-solving, organisation and attention to detail.

What we offer

• Competitive salary with performance-based incentives.
• Career growth and development opportunities.
• Travel perks and discounts.

To apply, send your application with relevant experience, earliest start date and salary expectations by 07 August 2026.