Senior Destination Expert (Tailor-Made Travel)

About the role

Terra Nova Tours, a Destination Management Company with its headquarters in Cape Town and an office in Windhoek, Namibia, is looking for an experienced Senior Destination Expert to design and sell tailor-made trips across Southern Africa. You will report directly to the FIT Team Leader and work in a fast-paced environment.

Key responsibilities

• Design, cost out and sell customised leisure itineraries in Namibia for FIT clients, tailored to their budget, requirements and preferences.
• Communicate with clients by email, phone and online meetings, answering questions and handling special requests promptly.
• Manage the full process from client consultation and itinerary design through booking, accounting and execution, in line with company policy.
• On confirmation, manage bookings and run travel programs with the support of a Travel Assistant.
• Ensure accurate invoicing with suppliers and manage supplier relationships.
• Prioritise key clients and urgent requests to meet proposal response times, and act quickly on client issues, keeping the Team Leader informed.
• Attend team meetings, industry events and trade shows to promote the company.

Required profile

• Diploma or degree in Tourism, Hotel Management or Events Management.
• Minimum of 5 years of sales experience in the travel industry.
• In-depth knowledge of Southern African tourism destinations and proven experience designing and selling travel programs there.
• Proven track record of achieving and exceeding sales targets.
• Complete understanding of the German market and culture, with reading, writing and conversational German; experience with scheduled tours is an advantage.
• Customer-focused, able to handle pressure and tight deadlines, and willing to work extended hours when needed.

Required skills

• Comprehensive knowledge of Tourplan and WETU systems.
• Advanced knowledge of Microsoft Office.
• Strong communication, organisational and problem-solving skills, working independently and in a team.

What we offer

• Competitive salary with performance-based incentives.
• Career growth and development opportunities.
• Travel perks and discounts.
• A dynamic and supportive work environment.

To apply, send your application detailing your relevant experience, earliest start date and salary expectations to the employer.