Sales Support – Rehoboth

About the role

The Sales Support role at Nedbank in Rehoboth focuses on delivering a unique client experience by handling enquiries, teller transactions, and client queries while supporting branch objectives and mitigating risk.

Key responsibilities

• Authenticate clients and transactions, prevent fraud, and ensure compliance with legislative and risk standards.
• Provide client service, issue VISA application letters, and identify cross‑sell opportunities without advising.
• Maintain branch stock, minimise losses, and support new process, policy and system implementations.
• Build and maintain client relationships, educate clients on self‑service channels, and achieve usage targets.
• Participate in Nedbank culture initiatives, stay current with risk and compliance requirements, and act as a brand ambassador.

Required profile

• Matric (Grade 12) or equivalent qualification.
• 6–12 months of client service or bank teller experience in the financial industry.
• Knowledge of customer service principles, branch processes, product offerings, and corporate governance.
• Behavioural competencies such as building customer loyalty, collaboration, communication, and quality orientation.