Telesales Clerk

About the role

The Telesales Clerk will handle telephone sales, process orders and respond to customer queries, ensuring high levels of client satisfaction while meeting sales targets.

Key responsibilities

• Process orders and provide regular feedback to customers and colleagues.
• Manage communication channels via calls, faxes and emails.
• Address customer queries promptly and meet sales budgets.
• Upsell products and conduct stock takes when required.
• Activate new products and wine ranges as needed.

Required profile

• Fluent communication in English and Afrikaans.
• Ability to work under tight deadlines in a high‑pressure environment.
• Adaptability to fast‑paced, dynamic settings and occasional overtime.
• Strong interpersonal and organizational skills with attention to detail.
• Team‑player mentality willing to assist colleagues.

Required skills

• Minimum Grade 12 education.
• Telephone sales training (beneficial) and computer literacy.
• Previous sales experience, preferably FMCG or tele‑selling.
• Preference for candidates with experience within the Seapride group.