Rental Sales Agent – Windhoek Downtown

About the role

This position is a rental sales agent based in Windhoek Downtown, working the counter to meet customers' needs and exceed their expectations while protecting the company's profitability. The role covers fleet planning, rental transactions, customer service, health, safety and security, and close collaboration with branch staff and customers.

Key responsibilities

• Fleet and counter product planning: allocate vehicles to reservations, cover deliveries and collections, and prepare counter products for rent
• Rental transactions: follow checkout and check-in work instructions, use the 6-step sales wheel at every checkout, and administer rental agreements in Wizard so they are accurate for billing
• Document control: batch documents daily, complete QCEs accurately, follow lost property procedures, complete damage and accident reports, print and act on Wizard reports, and file all documents
• Customer experience: assist customers with exchanges, breakdowns or theft, communicate throughout the rental and offer extensions, pricing and other products
• Health, safety and security: keep the workplace neat and hygienic, secure cash, keys, premises, documents and lost property, and know the evacuation and fire plan
• Report unresolved or suspicious matters to the Manager/Supervisor immediately

Required profile

• Matriculation (Code 08) unendorsed driver's license
• Own transport to and from work; shift work
• Well presented, able to sell, honest and integrity-driven, with a formal background check
• Preference for applicants with Operations and/or Wizard experience