Floor Manager - Sportscene Store, Windhoek

About the role

Sportscene, part of The Foschini Group, is hiring a full-time, on-site Floor Manager for its store in Windhoek. The role oversees daily store operations on the sales floor, supervises staff, plans shifts and keeps store standards and visual merchandising consistent. It supports the sales team in delivering excellent customer service, driving sales and reaching store performance targets.

Key responsibilities

• Oversee daily store operations on the sales floor, including staff supervision and shift planning
• Monitor customer flow, resolve customer queries and ensure customer service is excellent
• Manage stock on the floor and ensure promotional activities are correctly implemented
• Coach team members, support training initiatives and foster a positive, inclusive, performance-driven environment
• Help the team meet sales and operational targets

Required profile

• Prior retail or customer-facing experience, preferably in fashion, footwear or sportswear
• Proven ability to lead a diverse team, work under pressure and meet targets
• Availability to work retail hours, including weekends, public holidays and peak trading periods

Required skills

• Strong customer service focus and effective verbal and written communication
• Operations management experience in retail, including managing shifts, stock presentation and store processes
• Training, coaching and mentoring experience
• Basic numeracy and computer literacy; familiarity with point-of-sale systems and reporting tools is an advantage