Rental Sales Agent - Walvis Bay Airport

About the role

A rental car counter agent is needed at Walvis Bay Airport. The core purpose is to identify and satisfy customers' needs through sales and services processes on the counter, exceeding their expectations while ensuring the company's profitability.

Key responsibilities

• Fleet and counter product planning: allocate a vehicle to each reservation, ensure enough resources for deliveries and collections, and make sure all counter products are ready for rent
• Rental transactions: follow the checkout and check-in work instructions, apply the 6-step sales wheel at every checkout, and administer rental agreements and capture data in the Wizard system for accurate billing
• Document control: batch documents daily, complete QCEs accurately, follow the lost property and damage reporting instructions, print and act on Wizard reports, and report unresolved matters to the manager or supervisor
• Customer experience: assist customers with exchanges, breakdowns or theft, communicate throughout the rental and offer extensions, pricing and other products
• Health, safety and security: keep the workplace neat and hygienic, secure cash, keys, premises, documents and lost property, know the evacuation and fire plan, and raise concerns with the supervisor or manager
• Collaborate closely with branch staff internally and with customers externally

Required profile

• Matric code 08 and an unendorsed driver's licence
• Own transport to and from work; shift work
• Well presented, able to sell, honest and integrity-driven (formal background check required)
• Preference for applicants with Operations and/or Wizard experience