Digital Banking Sales Specialist

About the role

FNB is recruiting a Digital Banking Sales Specialist in Oshakati. The role grows existing digital and online client portfolios through proactive sales engagement, the right digital banking solutions and excellent client service, supporting higher digital adoption, customer satisfaction, revenue growth and market share.

Key responsibilities

• Drive acquisition, retention and growth of digital banking clients within allocated portfolios
• Promote digital banking solutions and relevant Group products during client interactions
• Identify and pursue sales opportunities across digital banking and related transactional banking solutions
• Help clients understand, access and use digital banking features
• Grow digital usage or product penetration in existing client portfolios
• Conduct client needs analyses and recommend suitable digital and online banking solutions
• Achieve agreed sales, revenue, activation and digital adoption targets
• Monitor client usage and engagement and improve adoption and retention
• Follow digital banking policies, regulatory requirements, information security standards and client confidentiality obligations
• Maintain clear records of client interactions, implementation actions and outcomes
• Identify market trends, competitor activity and client needs to support business development

Required profile

• Relevant degree in Banking, Business Administration or a related discipline
• 1-3 years' experience in client onboarding, digital banking support, implementation or customer service
• Alignment with the bank's values: ethical conduct, curiosity, initiative, inclusivity, trust and courage