Learning & Quality Manager

About the role

Avani is looking for a passionate, forward-thinking and commercially aware Learning & Quality Manager to lead its learning, capability and quality agenda. The role translates business priorities, operational performance, guest feedback and development needs into learning and capability solutions, working closely with the People & Culture Manager, the Hotel Leadership Team and Department Heads. It strengthens leadership capability, develops talent, supports succession planning and builds internal talent pipelines, while championing digital learning, technology and the responsible use of AI.

Key responsibilities

• Develop and drive the hotel's Learning & Development plan, aligned with business needs, brand standards and future capability.
• Partner with People & Culture and operational leaders to identify high-potential talent, strengthen succession planning and create development pathways.
• Support Department Heads, supervisors and emerging leaders through coaching and capability-building.
• Build a culture of continuous learning where leaders and team members take ownership of growth.
• Champion digital learning and the responsible use of technology and AI.
• Design, coordinate, facilitate and evaluate learning programmes such as onboarding, brand learning, compliance and operational capability.
• Use guest feedback and quality findings to improve service delivery and consistency.
• Oversee learning systems, digital platforms, training records and course assignments.
• Evaluate development initiatives using learning data, quality results and business insights.
• Work with leaders, Job Skills Coaches and team members to embed learning and quality in daily operations.

Required profile

• Tertiary qualification in Human Resources, Learning & Development, Business Management, Hospitality Management or a related field.
• Experience in Learning & Development, talent development, organisational capability, training or quality.
• Hospitality or other service-driven environment experience is advantageous.
• Experience supporting talent, leadership and succession planning.

Required skills

• Facilitation, coaching, presentation and communication skills.
• Planning, organisational and stakeholder-management skills.
• Analytical ability to turn data and feedback into development interventions.
• Experience with Learning Management Systems and digital learning platforms.
• Digital confidence and openness to AI and emerging technologies.