Facilities Manager - Call Centre Facility, Windhoek

About the role

A client of Surgo (Pty) Ltd is looking for a Facilities Manager in Windhoek to oversee the maintenance, safety and operational efficiency of a call centre facility in Namibia. The role covers the full management, maintenance, compliance and service delivery of the facility, which supports a 24-hour business. It is a non-operational role and does not include call centre operations management.

Key responsibilities

• Oversee building systems, health and safety, security, cleaning, vendor management, facilities administration and workplace services in line with company standards
• Ensure the facility remains safe, secure, compliant and fully operational
• Manage maintenance planning, stock control, procurement and basic financial administration such as invoice validation and cost control
• Handle facilities administration and reporting

Required profile

• 3 to 10 years of experience; the listing also shows 2 to 5 years as an option
• Proven experience in facilities, building management or site operations
• Experience supervising contractors, suppliers or service providers
• Experience managing maintenance and operational issues in a live environment
• Strong background in security operations and safety oversight
• English spoken at native level

Required skills

• Facilities and building management (maintenance, inspections, contractor coordination)
• Health and safety compliance and incident management
• Security systems and access control (CCTV, entry procedures, risk management)
• Maintenance planning (preventative and reactive)
• Vendor and contractor management
• Knowledge of health, safety, security and environment standards
• Administrative skills, independent work and good communication