Credit Controller

About the role

Coca-Cola Beverages Africa (CCBA) is looking for a Credit Controller to join its Finance team in Windhoek, reporting to the Country Lead: Financial Control. The role manages accounts receivable and credit processes, ensuring accuracy, compliance and clear communication with customers and internal teams. CCBA is the largest Coca-Cola bottler in Africa, serving more than 840,000 customers and employing over 13,000 people.

Key responsibilities

• Provide professional, solution-oriented customer service and communicate clearly about account status, refunds and queries
• Work closely with Sales and Finance on account management and collections, and liaise with Sales on outstanding accounts and orders on hold
• Administer account management, process new account applications and ensure accounts are well controlled
• Promptly collect outstanding monies owed to the company and keep the company informed on new credit procedures and best practices
• Process and control refunds accurately and daily, maintaining 100% accuracy on refund batches
• Support the Country Lead: Financial Control and make quarterly visits to key customers to resolve issues
• Process debtor batches into ERP (MSD) and distribute customer account statements within agreed timeframes
• Ensure 100% accuracy on payments and accounts receivable batches in line with financial policies, reconcile accounts per supplier specifications and accounting standards, and keep account information available within 24 hours of request
• Identify improvements in accounts receivable and credit control processes, stay updated on industry trends and take part in training and development

Required profile

• Bachelor's degree in Accounting and Finance or equivalent qualification is an advantage
• Minimum three years' experience in FMCG, including dealing with customers, billing, debtor listing and reconciliation of customer accounts