Health Insurance Associate

About the role

Edge is seeking a Health Insurance Associate to provide empathetic patient communication, manage insurance processes, and support clinical operations. You will act as a liaison between patients, providers, and insurers, ensuring smooth and compliant interactions.

Key responsibilities

• Communicate with patients via calls and text, delivering prompt resolutions to inquiries.
• Handle patient intake, schedule appointments, and maintain accurate electronic health records (EHR).
• Verify benefits, obtain prior authorizations, and manage health insurance claims through calls and web portals.
• Coordinate with pharmacies and labs for prescription refills and lab orders.
• Navigate multiple systems to update and organize patient medical records.
• Ensure all activities comply with HIPAA regulations.

Required profile

• Bachelor’s degree in Translation & Interpretation or a medical field.
• At least 2 years of US health insurance experience or a similar role.
• Minimum internet speed of 100 Mbps fiber connection.

Required skills

• Proficiency with Google Workspace.
• Proficiency with Microsoft Office.
• Experience using Zoom for virtual communication.

What we offer

• Full‑time permanent position with comprehensive benefits.
• 30 vacation days per year.
• Option to work in‑office or hybrid.
• Private healthcare coverage.