Head of Client Services and Claims

About the role

Momentum Metropolitan Namibia is seeking a dynamic leader to head its Client Services and Claims functions. Reporting to senior management, you will drive operational excellence, ensure regulatory compliance, and enhance the overall customer experience across claims, client service, and policy administration.

Key responsibilities

• Develop and implement operational strategies, service standards and continuous‑improvement initiatives.
• Oversee the end‑to‑end management of claims, client service and policy administration, ensuring accuracy and quality.
• Set, monitor and report on performance standards, service levels and key operational metrics.
• Ensure robust risk management, governance, fraud mitigation and regulatory compliance.
• Lead, coach and mentor a high‑performing team, fostering succession planning and capability development.

Required profile

• Relevant tertiary qualification in Business Administration, Finance, Insurance or a related field (post‑graduate qualification is an advantage).
• Minimum 8 years senior management experience, preferably within the financial services industry.
• Strong knowledge of claims, client service, operational management, budgeting, stakeholder management and strategic execution.

Required skills