Debt Collections Officer – Windhoek

About the role

The Debt Collections Officer safeguards the organisation’s cash flow by pursuing overdue levies and revenue through phone, email, letters and occasional field visits. The role involves negotiating payment solutions such as plans or settlements while ensuring compliance with Namibia’s Consumer Credit Bill and Credit Agreements Act.

Key responsibilities

• Review and segment the debt portfolio by age and size, escalating legal referrals or write‑offs when thresholds are exceeded.
• Contact debtors via phone, email, SMS or field visits, negotiating realistic repayment terms and documenting all interactions.
• Log promises‑to‑pay, reversals, escalations and litigation referrals in the collections CRM/ERP for audit purposes.
• Investigate billing disputes, reconcile billed amounts with payments received and coordinate with billing or legal teams.
• Prepare case files for external attorneys or debt tribunals and liaise with repossession agents where applicable.
• Collaborate with credit, operations and legal teams to update credit limits, improve invoice accuracy and enhance internal controls.

Required profile

• Diploma or bachelor’s degree in Finance, Business Administration, Commerce or related field; advanced certificate or NQF level 6 in Accounting.
• Minimum three years’ experience in credit collections, credit control or internal collections support, preferably in financial services or B2B.
• Familiarity with Namibia’s Credit Agreements Act and related data‑protection principles.

Required skills

• Proficiency in Microsoft Excel.
• Experience with collections software or CRM.
• Knowledge of ERP systems such as SAGE, PASTEL, SAP, Oracle, Xero or QuickBooks.