Credit and Collections Officer (2 positions)

About the role

Ensuring timely loan assessments and conducting quality assurance checks for loan approvals in line with company policies. The role also monitors loan repayments, manages arrears and drives continuous improvements within the credit and collections operations while maintaining positive client relationships.

Key responsibilities

• Assess and recommend approval or decline of loan applications based on viability and risk within authorized thresholds.
• Support seamless collaboration between sales, client services, and credit teams to ensure fast loan evaluations.
• Contribute to the digitisation of credit operations to improve processing efficiency.
• Ensure loan evaluations align with PostFin’s policies and credit practices.
• Monitor and calculate loan repayments, ensuring adherence to collection procedures and quality standards.
• Address anomalies in collections and work closely with corporate payrolls for accurate salary deductions.
• Review and approve catch‑up payment plans for clients in arrears, ensuring compliance.
• Collaborate with legal teams on overdue accounts and implement necessary actions per policy.
• Coordinate with debt collectors, recovery agencies, and attorneys for timely loan recoveries.
• Track and report on recovery performance, offering insights and suggesting process improvements.
• Support colleagues during high‑workload periods to maintain workflow efficiency.

Required profile

• Strong analytical and problem‑solving abilities.
• Knowledge of credit risk management and collections processes.
• Ability to work under pressure, handle multiple tasks, and meet deadlines.
• Attentive to detail, diligent and accurate.
• Dependable and service‑oriented.
• Ability to work independently.
• Namibian citizen.