Customer Service Manager – Lead a Global Workspace Center

About the role

As a Customer Service Manager at IWG you will own the performance of a flexible workspace centre, acting as the business owner on site. You will lead a small, close‑knit team, ensure world‑class service for members and turn satisfied customers into brand ambassadors.

Key responsibilities

• Manage all on‑site operations, from daily activities to long‑term performance.
• Address challenges promptly and devise effective solutions.
• Conduct tours for prospective members and upsell services to existing customers.
• Maintain high standards of customer experience, ensuring every interaction reflects IWG’s brand.

Required profile

• Proven experience leading a small team in a customer‑focused environment (e.g., flexible workspace, retail, hospitality).
• Demonstrated ability to meet targets and drive commercial results.
• Passion for delivering exceptional service, strong drive, and resilience in the face of obstacles.

Required skills

• Leadership and team management.
• Sales and commercial acumen.
• Problem‑solving and decision‑making.

What we offer

• Fun, challenging, and rewarding career with clear promotion prospects.
• Comprehensive induction, ongoing learning, and development programmes.
• Generous incentives, flexible working hours, and a suite of wellbeing benefits.