Caseworker – Refugee Resettlement (PIR)

About the role

The PIR Caseworker provides trauma‑informed services to refugees and qualified immigrants, helping them achieve a successful resettlement and long‑term self‑sufficiency. Working closely with clients, colleagues, and partner agencies, the caseworker designs individualized plans that leverage financial, medical, social, and vocational resources.

Key responsibilities

• Coordinate pre‑ and post‑arrival services, including airport pick‑up, housing, food, medical care, transportation, and orientation.
• Conduct intake assessments, develop self‑sufficiency plans and SMART goals in partnership with each client.
• Distribute direct financial assistance, assist with public benefits applications, and refer clients to medical and mental‑health services.
• Maintain regular, meaningful client interactions and monitor progress toward established goals.
• Document all client interactions in the ETO system and support tracking and reporting requirements.
• Collaborate with internal teams and external service providers to expand resource networks.
• Travel within the service area using a personal, insured vehicle or public transportation as needed.
• Train and supervise volunteers and interns when required.
• Perform other duties as assigned.

Required profile

• Bachelor’s degree in social work or a related field (preferred).
• Relevant experience in case management, refugee or immigrant services, or a similar humanitarian setting.
• Strong interpersonal skills and ability to work with diverse cultural backgrounds.
• Willingness to travel locally and adapt to varying client needs.

Required skills

• Trauma‑informed care and case management techniques.
• Proficiency with case management software (e.g., ETO).
• Knowledge of public benefits, housing, and health service referral processes.
• Ability to develop SMART goals and individualized service plans.