Customer Care Representative

About the role

Epiroc is looking for a Customer Care Representative to support its Namibian customers. You will coordinate orders, manage consignment stock, and ensure a seamless experience across the supply chain.

Key responsibilities

• Process customer orders, quotations and service transactions with accuracy and timeliness.
• Coordinate warehouse and consignment‑stock replenishment, forecasting and inventory accuracy.
• Maintain regular communication with customers, resolve enquiries and complaints.
• Collaborate with sales, warehouse and supply‑chain teams to optimise inventory and parts sales.
• Track shipments, manage stock transfers, back‑orders and manual purchases.
• Prepare monthly KPI reports and keep operational records up to date.
• Administer service jobs, invoice service agreements and process capital‑equipment orders.
• Support compliance with corporate policies, SHEQ standards and continuous‑improvement initiatives.

Required profile

• Bachelor’s degree in Supply Chain Management, Business Administration or a related field.
• Valid driver’s licence.
• Minimum three years of experience in customer care, warehousing or supply‑chain operations.
• Strong relationship‑building and communication skills.
• Excellent organisational abilities and attention to detail.
• Ability to work independently and handle pressure in a fast‑paced environment.

Required skills

• ERP system usage