Assistant Store Manager

About the role

The Assistant Store Manager supports the Store Manager in daily operations, ensuring the store meets sales targets, maintains optimal stock levels, and delivers an excellent customer experience. This role is pivotal for driving performance and upholding brand standards.

Key responsibilities

• Stock Management: receive, unpack, and replenish merchandise; monitor stock levels, mitigate loss, maintain stockroom housekeeping, and authorise write‑offs, breakages, recalls and returns.
• Sales Growth & Profitability: analyse sales and profitability reports, develop action plans, monitor store expenditure, review product performance and propose initiatives to boost sales and brand awareness.
• Risk Management: conduct compliance checks and enforce company policies and procedures.
• Customer Experience Management: implement and maintain customer service standards.
• Leadership & Development: lead the team to achieve KPIs, identify training needs, coach staff, manage recruitment and performance in line with company policies.

Required profile

• Grade 12 with up to 3 years of supervisory or assistant store management experience.
• Understanding of sales, service management, retail trade, brand, customer and product.
• Budgeting skills and effective communication abilities.

Required skills

• Proficiency in Microsoft Office.