Claims Administrator (Namibia)

About the role

The Claims Administrator provides essential clerical support while processing insurance claims for Old Mutual in Namibia. The role combines routine office tasks with detailed claim assessment to ensure compliance with policy and regulatory requirements.

Key responsibilities

• Produce, update and manage Microsoft documents, databases and departmental systems; handle purchasing, budgeting entries and expense recording.
• Create and maintain files and correspondence for senior colleagues, preparing routine letters, memoranda and reports.
• Organise personal work schedule, coordinate with support services and allocate short‑term tasks as needed.
• Process claims transactions: receive, review, assess eligibility, verify information, detect irregularities or potential fraud and ensure payments comply with Namibian product rules.
• Extract data into spreadsheets, perform numerical reconciliations and maintain audit‑ready documentation.

Required profile

• Namibian citizenship with a Matric certificate; 1–2 years of administration experience.
• Computer literacy with accurate typing and disciplined document handling; familiarity with call‑centre environments is advantageous.
• Strong numerical accuracy, reconciliation skills and critical thinking to identify issues and ensure “first‑time‑right” outcomes.
• Ability to work under pressure, meet SLAs, maintain confidentiality (POPIA) and communicate professionally with internal stakeholders.

Required skills

• Microsoft Office (Word, Excel, Outlook)
• Old Mutual systems: AWD, BANCS, BIZAGI, CMOS, EMS, Omunet
• Numerical reconciliation and variance balancing
• Document management and case‑note preparation