Customer Technical Services Technician

About the role

The Customer Technical Services (CTS) Technician delivers safe, reliable and high‑quality technical services to Namibia Breweries Limited outlets. Working on‑site in Rundu, you will install, maintain, refurbish and de‑install draught and refrigeration assets while ensuring service quality and compliance with safety standards.

Key responsibilities

• Install, de‑install, maintain, repair, refurbish and modify CTS assets such as draught systems and coolers.
• Accurately update work orders, capture time, materials, asset IDs and obtain digital customer sign‑off.
• Provide professional, timely service that minimises outlet disruption.
• Report service outcomes, site risks, recurring faults and customer complaints to the CTS Coordinator.
• Manage stock usage, movements, inventory transfers and returns, and conduct physical asset checks when required.
• Adhere to all safety, PPE and safe‑working practices, especially for pressurised and refrigeration systems.
• Escalate complex or high‑risk refrigeration faults and unsafe conditions through the proper governance channels.

Required profile

• Grade 12 certificate.
• Certification in safe handling of refrigerants (mandatory).
• Certification in a related technical field – refrigeration, electrical or mechanical.
• Minimum 2 years experience in technical installation and maintenance of draught machinery or refrigeration equipment.
• Valid Code B/BE driver’s licence.
• Digitally literate with experience using field service systems and mobile tools.

Required skills

• Refrigerant handling.
• Refrigeration equipment maintenance.
• Draught machinery installation and refurbishment.
• Use of field service management software and mobile tools.