Customer Service Representative
Toradex · Windhoek
Job description
About the role
Toradex is seeking a Customer Service Representative to act as the main point of contact for its global customers. The role involves processing orders, handling inquiries, and supporting logistics and procurement teams to ensure a seamless customer experience.
Key responsibilities
- Receive, review and process customer purchase orders, generate order confirmations and release shipments.
- Manage product returns, issue credit notes and follow up on overdue or duplicate payments.
- Respond to customer queries regarding pricing, lead times and tracking information via phone and email in English and German.
- Maintain accurate customer master data in the ERP system.
- Support demand planning for the procurement team and assist logistics with inbound and outbound deliveries.
- Coordinate internal stock transfers between multiple warehouse locations to optimise product availability.
Required profile
- Commercial degree or equivalent qualification.
- Minimum 2 years of experience in customer service, order processing or logistics.
- Proactive, precise and service‑oriented work style.
- Strong organisational abilities and excellent teamwork and communication skills.
- High degree of independence and commitment.
- Fluent in German and English (C2 level).
Required skills
- Proficient use of Microsoft Office.
- Experience with an ERP system, preferably Microsoft Dynamics 365.
What we offer
- Agile, intercultural work environment with flat hierarchies and an open‑door policy.
- Opportunities for professional development and career growth within a leading embedded‑computing company.
- Collaboration with an international, high‑performing team.
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Published 9 hours ago
Expires 1 month from now
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Toradex
Windhoek
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