Multi-Skilled Consultant – Oshikango

About the role

The Multi‑Skilled Consultant will be based in the Oshikango branch of Nedbank, delivering a unique client experience by handling teller transactions, responding to enquiries, and supporting cross‑sell opportunities while ensuring risk controls and contributing to branch objectives.

Key responsibilities

• Process withdrawals, deposits, and transfers for clients.
• Manage cash bookings and daily cash account checks.
• Balance daily cash and secure branch stock, including cards.
• Prepare documentation for inter‑bank transfers.
• Provide world‑class service by greeting clients, listening, and asking relevant questions.
• Identify sales leads and refer clients for cross‑selling without providing advice.
• Handle all client account enquiries and maintain accurate customer records (opening, closing, stop payments, file changes).
• Issue account statements, credit cards, and encode bank cards.
• Perform daily balancing of working stock.

Required profile

• Grade 12 (minimum 25 points) and a diploma in business or banking‑related studies.
• At least six months of customer‑facing experience in a retail environment (advantageous).
• Strong problem‑solving ability and a customer‑oriented attitude.
• Willingness to work on Saturdays.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.