Service Desk Agent – German Speaking

About the role

D-ploy is seeking a German‑speaking Service Desk Agent to provide technical support for hardware, software, mobile devices and other IT tools. You will work closely with onsite technicians to ensure smooth IT operations for our clients.

Key responsibilities

• Provide technical assistance and troubleshooting for computer hardware, software, and mobile devices.
• Document end‑user issues meticulously in the ITSM tool.
• Manage ticket backlog and adhere to established processes and knowledge documents.
• Drive continuous service improvement by creating knowledge scripts and updating training materials.

Required profile

• Fluent in German and English; additional languages are a plus.
• Strong problem‑solving and analytical abilities.
• Excellent communication, attention to detail and ability to multitask.
• Independent, team‑oriented and able to follow directions and best practices.

Required skills

• Advanced knowledge of Microsoft Office applications.

What we offer

• Flexible working conditions and a minimum of 5 weeks vacation.
• Vouchers for birthdays, weddings and newborns, plus a referral program.
• Opportunities for professional development and a friendly international environment.
• Competitive salary and various company‑sponsored events.