Service Consultant - Personal Lines

About the role

Santam Namibia is looking for a Service Consultant for its Personal Lines department, based in Keetmanshoop. The consultant manages all aspects of the department and supports underwriting matters, helping new direct clients, marketing insurance products and offering quotations to prospective clients, while supporting the retention and servicing of existing clients and brokers.

Key responsibilities

• Provide customer support requiring a deep understanding of a range of products and customer issues
• Handle complex customer orders, inquiries and complaints
• Act as first point of contact for customer queries and communicate with stakeholders to follow them up
• Give guidance, assistance and training to less experienced staff
• Initiate requests for information and coordinate activities such as dairies
• Build relationships within the department or area and solve routine problems using process checklists and procedural guides
• Make discretionary decisions within set policies and procedures, considering risk under management guidance, and communicate those decisions to intermediaries

Required profile

• Pass mark in Grade 11 or 12 (minimum 22 points)
• Bachelor's degree in Commerce, Business, Finance, Economics or another tertiary qualification
• Insurance-related qualification and experience preferred
• Two to four years' experience in a similar role
• Namibian citizenship; foreign qualifications need an NQA evaluation report

Required skills

• Advanced knowledge of underwriting, review of policy, checking clauses and requirements
• Advanced knowledge of products and interpretation of policies
• Customer service orientation, problem solving, planning and organisation, negotiation and excellent verbal and written communication