Senior Administrator (OMAO) – Customer Service & Administration

About the role

Old Mutual is seeking a Senior Administrator (OMAO) to deliver high‑quality client service and support internal operations. The role combines customer‑facing duties with comprehensive administrative responsibilities, ensuring compliance with business processes and quality standards.

Key responsibilities

• Provide quality service and outstanding client care, supplying detailed product and portfolio information to customers and intermediaries.
• Mentor less‑experienced consultants and perform general office administration such as follow‑ups, benefit payments, policy changes, and complaint handling.
• Prepare and update Microsoft documents, databases, and departmental systems; draft correspondence, schedule appointments, and organise meetings and travel.
• Collect, analyse, and report data, producing accurate standard reports and insights for management.
• Design and manage personal work schedule, allocating tasks when necessary to maintain workflow efficiency.

Required profile

• Namibian citizenship.
• Grade 12 qualification with at least 25 points.
• 2–3 years of customer‑service experience.
• Strong analytical, client‑care, written and verbal communication skills.
• Proven ability to meet and exceed business targets consistently.
• Ability to work under pressure while remaining professional and team‑oriented.
• Positive attitude, passion for relationship building, and experience with local vernacular is an advantage.
• Knowledge of business products and systems.

Required skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

What we offer

• Opportunity to work within a leading African financial services firm.
• Professional development through training, assessments, and coaching.
• Collaborative environment that values diversity and talent.