Multiskilled Consultant – Teller Banking, Katutura

About the role

Nedbank is looking for a multiskilled consultant in Katutura to deliver world-class service by handling teller-related transactional and banking requirements, meeting client needs and referring cross-sell opportunities. The role also covers risk controls, fraud prevention and inter-bank transfer processing.

Key responsibilities

• Prepare transactional documents and originals (WASTE) for inter-bank transfers so they can be handed to couriers on time.
• Authenticate clients and transactions and follow procedures to prevent fraud, risks and losses; report anything outside mandate to the Team Leader.
• Confirm cash and cheque balances against system balances at start of day, end of day and regularly, and declare discrepancies to management immediately.
• Control counter and drop safe limits according to policy and take corrective action on discrepancies.
• Provide world-class service to clients, build relationships and retain them, while suggesting products and referring them to the relevant department.
• Stay up to date on risk and compliance requirements and identify training courses to grow your career.

Required profile

• NQF level Matric / Grade 12 / National Senior Certificate.
• Advanced diplomas or National 1st degrees.
• Six months of customer-facing experience in a retail banking institution.

Required skills

• Customer service principles.
• Relevant product knowledge.
• Governance, Risk and Compliance awareness.