German‑Speaking Customer Service Agent – Remote (Namibia)

About the role

We are looking for a German‑speaking Customer Service Agent to join our global engineering and technology company remotely from Namibia. The role involves handling customer orders, inquiries and returns, ensuring a smooth end‑to‑end experience for our international client base.

Key responsibilities

• Receive, review and process new orders based on customer purchase orders.
• Create order confirmations and release shipments according to stock availability.
• Manage product returns and issue credit notes.
• Follow up on overdue or duplicate payments and respond to pricing, lead‑time and tracking inquiries.
• Handle inbound customer calls in English and German.
• Maintain customer master data in the ERP system.
• Support procurement with demand planning and logistics with inbound/outbound deliveries.
• Coordinate internal stock transfers between multiple warehouses to ensure product availability.

Required profile

• Commercial degree or equivalent qualification.
• At least 2 years of experience in customer service, order processing or logistics.
• Proactive, precise and service‑oriented work style.
• Strong organizational, teamwork and communication abilities.
• High degree of independence and commitment.
• Fluent German and English (C2 level).

Required skills

• Proficiency with Microsoft Office.
• Experience using an ERP system, preferably Microsoft Dynamics 365.