Customer Service Specialist – French Speaker (Remote)

About the role

We are seeking a bilingual French‑English Customer Service Specialist to join our remote call‑center team supporting an online travel booking platform. The role involves handling inbound and outbound calls, managing cases, and providing first‑level assistance to homeowners and travelers.

Key responsibilities

• Answer inbound and make outbound customer service calls, handling modifications, cancellations, deposit claims and escalations.
• Act as the first point of contact for homeowners using the booking platform.
• Log, classify and follow up on all interactions, maintaining accurate call histories and resolutions.
• Analyze call data, share customer feedback and stay updated on process and platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center or online travel environment.
• Ability to multitask between live calls and case handling under pressure.
• Solid computer literacy and reliable home office setup.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack or other online collaboration tools.
• Proficiency in Salesforce and standard office applications.

What we offer

• 100 % remote work with flexible, project‑based assignments.
• Hourly rate of €11.
• Minimum 30 – 40 hours per week, with mandatory weekend availability.
• Paid training (20 hours) and long‑term collaboration opportunities.