Commercial Claims Negotiator (OMAO)

About the role

Old Mutual is hiring a Commercial Claims Negotiator in Walvisbay to handle a variety of coverages with a defined loss potential. The role reviews and processes claims of low to moderate face value or liability against policy and coverage information, settles and negotiates claims within authorised authority, and makes decisions in a structured and objective way.

Key responsibilities

• Apply and interpret commercial, agriculture, Infinity Scheme and hospitality wording to claims.
• Negotiate and settle insured recovery claims pre-litigation, from claims assessment and payment to processing.
• Deliver on daily production standards and follow standardised processes while providing administrative support.
• Respond to immediate administrative needs and use standard administrative techniques to coordinate your own work.
• Manage your own time, tasks and output quality for periods of 1 day up to 3 months, and perform quality checks on your own work.
• Adhere to service standards, organisational guidelines, policies and values, and ensure cost control and governance compliance.

Required profile

• Namibian citizenship.
• Grade 12/NSSC with more than 25 points; NQF Level 4 or equivalent.
• Minimum 2 years' working experience.
• Afrikaans and English speaking, writing and communicating.
• Relevant tertiary qualification, short-term insurance qualification (e.g. COP) or previous short-term underwriting experience are advantages.

Required skills

• Computer literacy and good numeric skills.
• Claims management, claims settlement, claims investigation and action planning.
• Excellent customer service, problem-solving and communication skills.
• Ability to work under pressure, independently and as part of a team.