Commercial Claims Negotiator (OMAO)

About the role

Old Mutual is hiring a Commercial Claims Negotiator (OMAO) in Walvisbay. The role handles a variety of coverages with a defined loss potential, reviewing and processing low to moderate face-value or liability claims against policy and coverage information. Decisions are structured and objective, and claims are settled and negotiated within authorised authority.

Key responsibilities

• Apply and interpret commercial, agriculture, Infinity Scheme and hospitality wording to claims.
• Negotiate and settle insured recovery claims pre-litigation, from claims assessment and payment to processing.
• Deliver on daily production standards and follow standardised processes, providing administrative support.
• Respond to immediate administrative needs and use standard techniques to coordinate your own work.
• Manage your own time, tasks and output quality for periods up to three months, and perform quality checks on your work.
• Adhere to service standards, organisational guidelines and financial requirements, including cost control and governance controls.

Required profile

• Namibian citizenship.
• Grade 12/NSSC with more than 25 points; NQF level 4 certificate or equivalent.
• Minimum 2 years' working experience.
• Afrikaans and English speaking, writing and communicating.
• Relevant tertiary qualification, short-term insurance qualification (e.g. COP) or previous short-term underwriting experience are advantages.

Required skills

• Claims management, claims settlement and claims investigation.
• Computer literacy and good numeric skills.
• Excellent customer service, problem-solving and communication skills.
• Ability to work under pressure, independently and as part of a team.