Commercial Claims Negotiator (OMAO)

About the role

Old Mutual is hiring a Commercial Claims Negotiator to handle a variety of coverages with a defined loss potential. The role reviews and processes claims of low to moderate face value or liability against policy and coverage information, settles and negotiates claims within authorised authority, and works end-to-end on insured recovery claims before litigation.

Key responsibilities

• Apply and interpret commercial, agriculture, Infinity Scheme and hospitality wording to claims.
• Negotiate and settle insured recovery claims from pre-litigation through claims assessment, payment and processing.
• Deliver on daily production standards and follow standardised processes.
• Provide administrative support and respond to immediate administrative requirements.
• Manage own time, tasks and output quality for periods of 1 day to a maximum of 3 months, and perform quality checks on own work.
• Adhere to service standards, organisational policies and values, and maintain cost control and governance compliance.

Required profile

• Namibian citizenship.
• Grade 12/NSSC with more than 25 points; a relevant tertiary qualification is an added advantage.
• Minimum 2 years' working experience.
• Afrikaans and English speaking, writing and communicating.
• Detail and quality oriented, excellent customer service and problem-solving skills, able to work under pressure and independently.

Required skills

• Computer literacy and good numeric skills are essential.
• Relevant short-term insurance qualification (e.g. COP) and previous short-term underwriting experience are advantages.
• Claims management, claims settlement, claims investigation, data compilation and controls, and action planning.