Collections Administrator

About the role

Old Mutual is hiring a Collections Administrator in Windhoek to handle daily collections administration for payroll collections, EFT collections and legal recoveries. The role involves meeting collection targets, following up on arrears and improving collections performance while keeping quality standards.

Key responsibilities

• Perform daily collections administration tasks in payroll collections, EFT collections and legal recoveries, including pay-date management
• Meet daily and weekly targets and collect instalments timely and effectively
• Ensure cases are handled within required quality standards and turnaround times
• Improve overall collections performance and legal recoveries and reduce debt write-offs
• Compile and dispatch monthly instalment due lists to clients
• Make outbound calls according to predetermined schedules and follow up on arrear instalments by telephone
• Match receipts correctly, attend and resolve client queries and proactively manage client files
• Provide ad-hoc and weekly reports as required

Required profile

• Namibian citizenship
• Grade 12 with a minimum of 25 points; tertiary qualification is an advantage
• 1-3 years of relevant experience
• Ability to analyse, interpret and act on client accounts, prioritise and meet deadlines
• Strong administrative skills

Required skills

• Computer literacy in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Client management, database administration and management reporting
• Oral communication and planning and scheduling