Collections Administrator

About the role

Old Mutual is seeking a Collections Administrator to manage daily collections activities, including payroll, EFT, debit order collections and legal recoveries. The role focuses on meeting targets, reducing bad‑debt write‑offs and ensuring a high level of client service.

Key responsibilities

• Perform daily collections administration for payroll, EFT, debit order and legal recoveries.
• Meet daily, weekly and monthly collection targets.
• Collect instalments on time and maintain quality standards and turnaround times.
• Compile and dispatch monthly instalment due lists to clients.
• Make outbound calls and follow up on arrears through multiple channels.
• Match and allocate receipts accurately and resolve client queries.
• Drive proactive management of client files from inception to closure.
• Provide ad‑hoc and weekly reporting as required.

Required profile

• Namibian citizenship.
• Grade 12 with a minimum of 25 points.
• 1–3 years of experience in collections or administration.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong analytical ability to interpret and act on client accounts.
• Excellent time‑management and organizational skills.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint