Web Hosting Agent (Remote – Namibia)

About the role

We are looking for a Web Hosting Agent to be the first point of contact for customers in Namibia, providing prompt and professional support for hosting services. You will resolve product, service and technical issues within defined SLAs, ensuring a seamless and positive experience for every client.

Key responsibilities

• Respond to customer queries via phone, chat and ticketing systems, delivering accurate and empathetic solutions for email, DNS, website and related hosting issues.
• Guide customers through self‑service steps, platform navigation and selection of appropriate hosting solutions, while staying up‑to‑date with 1‑grid’s products and tools.
• Liaise with internal teams such as Sales, Billing and Technical support, escalating unresolved cases and logging trends for continuous improvement.

Required profile

• Matric or equivalent qualification.
• At least 1 year of experience in a hosting support environment (preferred).
• Strong communication, problem‑solving and customer‑service orientation.
• Ability to work shifts, including weekends, in a fast‑paced environment.

Required skills

• Understanding of DNS configuration.
• Email setup and troubleshooting.
• Familiarity with web hosting control panels such as cPanel or Plesk.
• Domain registration and transfer processes.
• Experience with CRM or ticketing platforms (e.g., Freshdesk, Zendesk).