Senior Learning Facilitator – Financial Services

About the role

The Senior Learning Facilitator will support and advise on the learning and professional development of Old Mutual’s workforce in Namibia. This role designs, delivers and evaluates training programmes for Financial Advisors and Broker Consultants across the personal finance product portfolio.

Key responsibilities

• Facilitate onboarding, induction and accreditation training for new Financial Advisors and Broker Consultants.
• Deliver product, systems, compliance, sales process and customer service training across the Personal Finance portfolio.
• Design, develop and maintain training materials, facilitator guides, learner manuals and assessments.
• Conduct refresher, upskilling and continuous professional development sessions for existing advisors.
• Analyse learner performance, provide coaching and report outcomes to managers.

Required profile

• Namibian citizenship with a valid driver’s licence.
• Bachelor’s degree in Commerce, Business Management, Finance, Economics, Marketing, Education or a related field.
• Minimum five years’ experience in financial services, learning and development or sales enablement.
• Strong knowledge of personal finance products such as life insurance, investments and retirement solutions.
• Excellent written and verbal communication in English.

Required skills

• Proficiency in Microsoft Office.
• Experience with digital learning platforms.
• Data analysis and data management capabilities.
• Computer literacy and digital literacy.