Head of Business Development & Operations

About the role

The Namibia Tourism Board (NTB) is seeking a Head of Business Development & Operations to lead strategy, ensure regulatory compliance, and oversee the implementation of the board’s business plan. Reporting directly to the Chief Executive Officer, the role will drive operational excellence, business growth and strengthen partnerships both locally and internationally.

Key responsibilities

• Develop, implement and continuously improve operations plans, policies and strategies to meet organisational goals and ensure compliance.
• Oversee customer service, contract management, risk evaluation, budgeting and the deployment of technology solutions.
• Act as an ex‑officio member of sub‑board committees, execute CEO directives and keep the Board informed on major operational issues.
• Manage financial performance, sustainability and profitability, including oversight of financial controls and crisis management.
• Lead initiatives to improve efficiency, resource utilisation and launch new projects aligned with NTB’s strategic objectives.
• Build and maintain collaborative relationships with regional and international partners to promote the Namibian brand.

Required profile

• Minimum bachelor’s degree in Public Administration, Law or a related field; a master’s degree is an advantage.
• At least ten years of senior/executive management experience, leading teams of 15+ employees and managing revenues above NAD10 million.
• Extensive experience in strategic planning, business development, policy formulation and implementation.
• Proven track record of establishing beneficial partnerships with regional and international development agencies.
• Demonstrated ability to collaborate with intergovernmental bodies, senior government officials and key stakeholders.