Customer Service Agent – Portuguese Speaking (Remote – Namibia)

About the role

We are looking for a proactive Customer Service Agent who is fluent in Portuguese and English to join our global team. The role involves handling customer inquiries, managing order information and supporting the procurement team, all from a remote location in Namibia.

Key responsibilities

• Respond to customer inquiries regarding prices, product lead times and tracking numbers.
• Handle customer phone calls in English and German.
• Maintain and update customer master data in the ERP system.
• Support the procurement team with demand planning and provide economic solutions.

Required profile

• Commercial degree or equivalent qualification.
• At least 2 years of experience in customer service or logistics.
• Excellent Portuguese and English language skills (C2 level).
• Strong organizational, teamwork and communication abilities.
• High degree of independence and commitment.

Required skills

• Proficiency with Microsoft Office.
• Experience with an ERP system, preferably Microsoft Dynamics 365.