Claims Administrator (NARAF)

About the role

Old Mutual is seeking a Claims Administrator (NARAF) to deliver a positive customer experience by handling claims queries, processing payments and ensuring compliance with policy and regulatory standards. The role involves interacting with customers, internal teams and external providers while maintaining accurate records.

Key responsibilities

• Process end‑to‑end payment‑related queries, including intake, investigation, reconciliation and closure within SLA.
• Enter and update customer and claim information in multiple systems (AWD, BANCS, BIZAGI, CMOS, EMS, Omunet, Outlook).
• Provide advanced product and service information and resolve customer issues such as returns, exchanges and complaints.
• Maintain audit‑ready case files with clear notes, evidence trails and quality‑tool authorisations.
• Identify potential fraud or irregularities and escalate according to policy.

Required profile

• Namibian citizenship and Matric qualification (post‑matric studies advantageous).
• 1–2 years of administration experience, preferably in a call‑centre or claims environment.
• Strong numerical accuracy, reconciliation skills and ability to work under pressure.
• Excellent verbal and written communication with a customer‑focused attitude.

Required skills

• Proficiency with MS Office applications.
• Experience using AWD, BANCS, BIZAGI, CMOS, EMS, Omunet and Outlook.
• Computer literacy with accurate typing and disciplined document handling.