Service Centre Administrator

About the role

The Service Centre Administrator provides efficient and professional customer service in a retail environment. You will be responsible for handling sales transactions, processing payments, and maintaining accurate cash records while ensuring a welcoming experience for every customer.

Key responsibilities

• Greet customers professionally and deliver excellent service.
• Accurately process cash, card and other approved payment methods.
• Capture all sales correctly in the point‑of‑sale (POS) system.
• Verify prices, discounts, promotions and payment amounts before completing each transaction.
• Handle cash responsibly and maintain accurate cash and payment records.
• Process refunds, exchanges and cancellations according to company procedures and authorisation requirements.
• Assist customers with payment‑related queries and support lay‑by or account payment processes where applicable.
• Maintain confidentiality of customer and company information.
• Keep the cashier area clean, organised and professional.
• Support the store team and follow management instructions and company policies.

Required profile

• Minimum education: Grade 12.
• Basic computer literacy.
• Previous cashier or administrative experience is an advantage.

Required skills

• Point‑of‑sale (POS) system operation.
• Cash handling and payment processing.
• Accuracy in transaction recording.