Customer Growth SDR – Appointment Setter

About the role

Our client, a wellness center offering services such as cryotherapy, is seeking a highly organized and personable Sales Development Representative. You will follow up with prospective and existing customers, turning interest into appointments, repeat visits, packages, and memberships.

Key responsibilities

• Follow up with new leads quickly by phone and text.
• Contact customers after their first visit and reactivate previous customers.
• Schedule appointments and explain services, packages, and memberships.
• Identify upsell opportunities and maintain accurate notes in Mindbody.
• Report daily and weekly sales activity and revenue.

Required profile

• Excellent spoken and written English.
• Previous experience as an SDR, appointment setter, or customer sales.
• Comfort making calls and sending personalized texts.
• Strong ability to follow through on tasks and work independently.
• Experience with CRM systems.