Service Centre Administrator

About the role

The Service Centre Administrator is responsible for managing daily operations within a service centre, ensuring smooth workflow and high‑quality customer service. This role acts as the main point of contact for client inquiries, payment processing and administrative support, contributing to overall service excellence.

Key responsibilities

• Coordinate and oversee daily service centre activities to guarantee efficient service delivery.
• Serve as the primary contact for customer inquiries, concerns and payment processing.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Ensure compliance with company policies and relevant industry regulations.
• Maintain accurate records and administrative documentation related to service operations.

Required profile

• Proven experience in an administrative or service‑oriented role.
• Strong organisational ability to manage multiple tasks efficiently.
• Excellent verbal and written communication with a customer‑centric attitude.
• Attention to detail and commitment to high‑quality service standards.
• Ability to work independently or as part of a team.

Required skills

• Microsoft Office Suite
• Service management software