Senior Collections Administrator

About the role

Old Mutual is seeking a Senior Collections Administrator to manage daily collections administration tasks across payroll, EFT and legal recoveries. The role involves maintaining portfolio performance, meeting collection targets and ensuring high‑quality service to clients.

Key responsibilities

• Perform daily collections administration for payroll, EFT and legal recoveries, including pay‑date management.
• Create employer profiles and compile monthly instalment due lists.
• Meet daily and weekly collection targets and ensure timely collection of instalments.
• Allocate receipts correctly, resolve client queries and drive proactive portfolio management.
• Provide ad‑hoc and weekly reporting as required.

Required profile

• Namibian citizenship with a grade of at least 25 points.
• 1‑3 years of relevant collections or administrative experience.
• Strong administrative skills, ability to analyse and act on client accounts, and meet deadlines.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).