Reservations Consultant – Luxury Safari Lodge

About the role

We are seeking a detail‑oriented Reservations Consultant to join the Reservations Team at Onguma Nature Reserve’s Windhoek office. The role ensures every guest booking is handled with accuracy, professionalism and a focus on delivering the luxury safari experience that defines our brand.

Key responsibilities

• Manage reservation enquiries and bookings from travel agents, tour operators and direct guests.
• Build and maintain strong relationships with assigned trade partners.
• Process new bookings, amendments, cancellations and special requests accurately and efficiently.
• Communicate reservation details promptly to relevant internal departments.
• Provide exceptional service and support to guests and trade partners.
• Assist the Reservations Team with daily operational tasks and special projects.
• Contribute to a positive guest experience through proactive communication and attention to detail.

Required profile

• Minimum of 4 years’ experience in reservations, hospitality or tourism.
• Experience with the Innkeeper reservations system.
• Familiarity with international inbound tour operators and travel trade partners.
• Knowledge of channel management systems and online booking platforms.
• Understanding of luxury safari lodge operations.
• Excellent verbal and written English; additional languages are a plus.

Required skills

• Innkeeper reservations system
• Channel management systems
• Online booking platforms
• Microsoft Office applications