Foreign Exchange Team Leader

About the role

RMB is looking for a Foreign Exchange Team Leader to lead the delivery of efficient, accurate and compliant foreign exchange services, customer service and operational excellence. The role oversees daily team operations, manages workload, drives operational performance and risk, develops team capability and ensures an outstanding customer experience.

Key responsibilities

• Lead and oversee daily team operations to meet service, quality and performance standards.
• Plan, allocate and manage workloads so activities are executed efficiently and on time.
• Ensure adherence to policies, procedures, governance standards and regulatory requirements.
• Monitor team performance against key metrics and implement improvement initiatives; review work outputs for accuracy, consistency and compliance.
• Coach, mentor and develop team members.
• Act as first point of escalation for operational challenges, customer queries and service issues.
• Identify operational risks, control weaknesses and process inefficiencies and implement corrective actions.
• Prepare and communicate operational reports, performance insights and management information.
• Maintain accurate records, documentation and audit trails, and support process improvements and system enhancements.
• Foster a collaborative, customer-focused team culture and report daily, weekly and monthly performance.

Required profile

• Degree in Banking, Business, Finance, Commerce or Operations Management.
• 3 to 5 years of experience in a banking, foreign exchange or operational environment.
• Demonstrated experience leading, coaching or supervising a team.
• Experience managing operational processes, controls and performance delivery.

Required skills

• Knowledge of foreign exchange products, services and transaction processes.
• Exchange Control Regulations and Anti-Money Laundering (AML) requirements.
• Governance, risk and compliance management.
• Performance measurement, reporting and operational metrics.
• Customer service and stakeholder management.
• Team leadership, workload planning, risk and control management, quality assurance and reporting and analysis.

Applications are submitted through Workday, with a closing date of 21 November 2026. The employer states that appointments follow its Employment Equity Plan and encourages candidates to disclose a disability voluntarily.