Customer Service Agent (Portuguese‑Speaking, Remote – Namibia)

About the role

We are looking for a proactive Customer Service Agent who speaks Portuguese fluently and can work remotely from Namibia. You will be the main point of contact for our global customers, handling inquiries, orders and supporting the procurement team.

Key responsibilities

• Respond to customer inquiries about prices, product lead times and tracking numbers.
• Handle phone calls in English and German.
• Maintain and update customer master data in the ERP system.
• Assist the procurement team with demand planning and provide economic solutions.

Required profile

• Commercial degree or equivalent qualification.
• At least 2 years of experience in customer service or logistics.
• Excellent Portuguese and English (C2) communication skills.
• Proactive, precise, service‑oriented and able to work independently.
• Strong organisational and teamwork abilities.

Required skills

• Microsoft Office
• Microsoft Dynamics 365 (or similar ERP system)