Branch Support Technician

About the role

We are looking for a motivated Branch Support Technician to join our Windhoek team. You will provide second‑line specialist support, ensuring excellent customer service and smooth operation of our IT environment.

Key responsibilities

• Provide second‑line specialist support to computer users in the Windhoek branch.
• Answer queries, resolve technical problems and maintain network, software and computer equipment related to ARCH products.
• Troubleshoot hardware and software issues on the spot and ensure minimal downtime.
• Participate in overtime, weekend shifts and on‑call standby as required.

Required profile

• Minimum three years of experience in a similar IT support role.
• CompTIA A+ certification (or equivalent experience).
• CompTIA Network+ certification (or equivalent experience).
• Strong problem‑solving attitude and willingness to learn.

Required skills

• CompTIA A+
• CompTIA Network+

What we offer

• Exposure to a wide variety of hardware and software.
• Growth opportunities within the company for a growth‑mindset.
• Collaborative team environment.